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MAY BE WE HAVE ALREADY GOT THE ANSWER TO YOUR QUESTION, HERE IS OUR FAQ

How do I place the order?

To place your order, you need to be our partner. To become a partner, please fill in the form on our webpage and send it to us. We will consider your order and get in touch with you as soon as we can. If your company qualifies in terms of our partnership conditions, we will enter into a contract with you and provide you with a personal access to the catalogue of Luboil products.

What is the minimum order amount?

The minimum order amount can start from 1 product unit (small-sized containers of 1 litre). If you order less than one box of automobile oil or other lubricants, we do not provide delivery, but you will be able to pick your order from our office.

What should I do if I only know the vehicle model?

Our experts will help you to select the products that you need by the model of your vehicle. You can always get in touch with our customer support service and ask a question concerning the products as well as get a recommendation or specify technical data.

If a product I want is not included in the catalogue, can I order it?

Since we hold extensive experience in this field, we have had enquiries for products not included in the catalogue many times. We have the opportunity to supply oils and lubricants that are not included in the catalogue. To place an order, please turn to Luboil customer service by sending us an e-mail at info@luboil.ee or dialling +372 6446006.

What are the terms of payment?

Payments are made in accordance with invoices that are generated when placing the order. You can make a payment by using the direct link to the bank. Payment must only be made by legal entities.

What if I have a delay in payment?

As a rule, our company builds long-term relations with partners. When drawing up contracts, we take due consideration of order volumes as well as of individual needs your company has. Taking into account all of the details of cooperation with your company, we can offer postponement of payment on a one-to-one basis when you are buying lubricants or automobile oils. If the postponement of payment is not provided for by the contract, but, in the course of time, the volume of purchases you are making from us has increased significantly, we can consider the option of adding a new clause into the contract.

Can I get a discount if I place a large order?

Luboil provides individual services to every single client. Wholesale purchase of lubricants and automobile oils with a discount is possible if you send us a request for an individual price quote. The discount amount will be dependent on the volume, the terms of delivery, and the terms of transportation of the order.

What are the terms of delivery?

In Estonia, automobile oils and lubricants are delivered within 24 hours. Throughout Estonia, the delivery is free. The minimum order amount which can be delivered is 1 box. The delivery of automobile oils and lubricants outside of Estonia is done by agreement, depending on the volumes of delivery and the direction.

In which directions is the delivery provided?

We deliver wholesale amounts of automobile oils and lubricants to Estonia, Latvia, Lithuania, Finland, and Sweden. The conditions of delivery shall be agreed upon separately.

Is there order insurance?

Our company provides delivery by means of its own transport or the transport of partners, and all cargos are provided with insurance. If you need additional insurance, its terms and conditions are agreed upon separately.

What type of containers are used for delivering products?

Automobile oils and lubricants in our catalogue are presented in 6 types of containers. Small-size containers start from 1-litre, and the maximum volume is 205 litres (barrels). The minimum order volume that we deliver is 1 box in a small-size container.

If the product is out of stock, how long should I wait for it?

If you have found out that the motor oil you need or some other category of lubricants is out of stock at the moment, we can order the products you need. The terms of delivery depend on the order volume and shall be agreed upon separately.

How does the loyalty system work?

When you are buying the automobile oil and lubricants of any category wholesale, you get bonus points. The bonus points you have collected can be used for buying bonus products from our catalogue.

How do I use the loyalty system?

In order to use Luboil loyalty system, you need to enter into the contract with Luboil for wholesale purchase of oils or other lubricants. After entering into the contract, you will get a personal access to our system with the product catalogue and the catalogue of bonus products. Later on, after every single purchase you make, bonus points will be collected in your account, which can be used to buy different products and marketing materials.

Can I purchase the products within the loyalty system, without buying products from the catalogue?

If you have not collected the sufficient number of bonus points for buying the product you need yet, you can buy it at the price indicated in the catalogue.

How do I become a partner?

In order to become a partner, please fill in the form on our webpage and send it to us. We will consider your order and get in touch with you as soon as we can. If your company qualifies in terms of our partnership conditions, we will enter into a contract with you and provide you with a personal access to the catalogue of Luboil products.

What are the advantages of working with Luboil?

Our company provides customer services, technical support of the highest level, and, which is the most important, high quality products of the largest brands in the oil industry.
Luboil does cooperation with such large manufacturers of automobile, agricultural, industrial oils and lubricants as Agrinol, MPM, Neste, and ENI. We deliver orders throughout Estonia and the Baltic states within the shortest periods possible both in small-size and multi-tonnage containers.

What to do with waste oil?

One of the most frequent questions we get from our clients is the issue of disposal of waste oil.
We take care of the environment, which is why we can provide our customers with waste oil disposal services as an additional service. If you have any additional questions, phone us or send us an e-mail at info@luboil.ee.

Can you help customers with selecting suitable products?

How do I get additional instructions and technical documents?

How do I get additional instructions and technical documents?

In order to get additional instructions or technical documents, please send us an e-mail at info@luboil.ee.